FREQUENTLY ASKED QUESTIONS (as at 27th October, 2012)
Please take the time to read through our list of FAQ’s as they may provide important answers that can help you plan your special function with us.
When should I book? Is it too late?
You can book from 18 months to virtually last minute. We have been catering for over 20 years and we have learnt to expect the unexpected! However, bookings can be limited especially during peak periods, so once you have decided that the function is definitely going ahead and we are your chosen caterers, we strongly recommend booking as early as possible to avoid disappointment. With the high demand for our services we are no longer able to hold a date. We do require a deposit to secure your date. Details of the terms and conditions of booking with us are available when you are ready to pay your deposit.
Do you charge more for Weddings?
ABSOLUTELY NOT! The menus you receive when you make your initial enquiry with us are the same ones we provide for everything – 50th Wedding Anniversaries, 21st Birthdays, Engagements. You build your menu to suit your theme and style.
How do I decide which menu best suits me?
Formal or casual? Canapes, buffet, table banquet, sit-down dinner, high tea? Lolly buffet, mini tart buffet, croque em bouche, tiered Wedding cake? Lots of space or fairly limited? Want to capture the freedom of an outdoor setting or the decadence of an indoor setting? Mostly younger guests who’d like to stand and mingle or older guests who need to sit down? More time for dancing or more time for talking? Your menu should reflect you and the style of function you are hoping for. Do you have a theme that you would like us to build a menu to suit? Let us know!
Do you provide quotes?
Our standard menus with detailed prices as well as special packages are available on our website. You are welcome to mix and match from these menus. We are happy to discuss these menus and other details of our services over the ‘phone. However, due to the large number of enquiries that we respond to, we are no longer able to give detailed written quotes until you have paid your deposit and your booking is secure with us.
We also organise information days 6 times a year and are happy to meet (obligation free) and discuss options at that time. Bookings are essential.
If you have already paid your deposit and secured your booking, we are happy to meet on-site at your venue, or at other times and locations to discuss details of your function.
Where do you cater?
Almost anywhere! We have a number of venues in the Northern NSW and Gold Coast areas that we regularly cater at. We are happy to talk through these wonderful places with you if you still haven’t found your ideal location. We also find ourselves in all sorts of other environments. We can cater on boats, islands, parks and gardens, beaches, homes and community halls, backyards, under marquees, garages, churches, offices and sporting grounds to name a few! We have built a reputation on being able to adapt to/work in unique locations.
We travel up to an hour from our base free of charge. After that, some travel charges MAY be applied.
Do you have a minimum charge?
We base our prices on a minimum of 30 people or a minimum spend (we assess this on a function by function basis). We are happy to cater for functions less than that, however extra costs may be incurred. Please ask us to advise you based on your menu choices. There may also be delivery charges.
Do you cater for special dietary requirements?
We certainly do. We have a variety of tasty and delicious vegetarian, vegan and gluten free options that can be built into your catering package on request. We have catered for vegetarian only functions and are happy to provide choices you may not find on our website.
How will I know how much food to order? Will there be enough?
We will advise you on how much food you will need to cater your specific event. We pride ourselves on advising our clients when they have “over-ordered” and we will never let your guests go hungry!
How many staff will I need?
Our prices include kitchen staff required to service your particular function (minimum guest numbers apply).
We will advise you on the number of floor staff required (see costs below). As a guideline you will need a minimum of 1 Staff Member between 30 guests (cocktail parties) and per 15- 20 guests (sit down dinners) to service the food only. Bar staff (serving standard beer, wine, champagne and soft drink) are in addition to this.
You will need to remember that staff are required to set up prior to your function commencing. In addition, you will need staff to stay to clean up at the end of your function. This will range from washing up crockery, cutlery, glasses etc to packing away hire equipment including tables and chairs.
We have extensive experience in function staffing. We do not allow our staff to be put in a position where the expectations of what can be achieved in a certain time frame with a certain number of guests, are unrealistic. We are however, very happy to return you money if the staff times or numbers change on the night.
All functions of 50 people and more require a Supervisor to oversee the wait and bar staff. This is in addition to/ separate from any co-ordination service you may be using. Your Supervisor is there to guide staff for the food and drinks service. Supervisor times will be negotiated when your function is booked and when your final run sheet has been provided. Hours are dependant on the timing, style of function and venue. If you do not have a professional co-ordinator for your function, you will need to pay the Supervisor until the end of the function. At the end of the function, we will ask someone to “sign off” on the kitchen and other venue areas.
Wait/Bar staff M-F $25.00 per hour (min 3 hours not including travel and set-up time)
Wait/Bar staff Sat $30.00 per hour (min 3 hours not including travel and set-up time)
Wait/Bar staff Sun $40.00 per hour (min 3 hours not including travel and set-up time)
Cocktail bar staff – (POA) (min 3 hours not including travel and set-up time)
Chef (POA) Minimum $40.00 per hour (min 3 hours not including travel and set-up time)
Supervisor (POA) Minimum $40.00 per hour (min 3 hours not including travel and set-up time)
Safety of our staff is paramount , so apart from exceptional circumstances, you are required to have a minimum of 2 staff finishing together at the end of a function.
Do you recommend we use a professional co-ordinator for our function?
Yes! Co-ordination services range from full co-ordination to on the day assistance with your function. Professional co-ordinators are invaluable in helping to advise and oversee your whole day. They have excellent Industry knowledge and will take the worry out of a lot of the smaller details that you and your family will not want to be bothered with, both in the lead-up and on the day of your function. And, contrary to popular misconceptions, they are very reasonably priced. We work with a number of excellent co-ordinators that we would be happy to recommend.
Can we change menu items? Can you help us hire tables and chairs? Can you help us with beverages? Can you recommend Industry professionals?
Yes to all of the above. With experience in catering for over 500 functions, we are happy to discuss anything you might require for your special occasion. We are lucky to be in contact with professional venues, hire companies, co-ordinators/stylists, florists, photographers, celebrants etc and would be happy to recommend people for your consideration.
What is included in your prices? What extra costs do we have to pay for?
Platters, serving cutlery and chefs (minimum guest numbers apply). You are responsible for your cutlery, crockery, linen, tables and chairs and any cooking facilities required. We have contacts with party hire companies or are happy to take care of the hiring for you (Administration charges apply in addition to hire costs). We will need to be in contact with your chosen Hirer to provide details of our requirements to your booking sheet.
Do you do tastings of your menu?
With the enormous interest in our service, we now organise tasting evenings two or three times a year for interested couples and their families. These evenings are $25.00 per head and will feature a range of dishes that can be found on our menu. We are unable to do every dish but you will get an indication of the quality of food that we serve. Please contact us on 0439 937 449 for details of our next tasting evening.
Will you serve food other than your own at our function?
We do have a strict policy against serving food that we have not prepared ourselves. As part of our Food Safety regulations, we are unable to serve food of unknown origins. As we prepare everything ourselves, we are able to advise guests with dietary requirements (including allergies) which meals they can eat.
How much for children?
We can build special menus for children at your function and these are charged accordingly. We spend time discussing children’s meals with you as this is an area that is often overlooked. Our children’s meals are charged in accordance with their tastes and age. We do not buy in frozen food (nuggets etc) but make our own to reflect the needs of the “little people” at your function. Unless by special arrangement, children’s meals are for children aged 10 and under only.
When do I confirm function details?
In order to secure your date, you will need to place a deposit. This deposit is non-refundable as it secures your place and means that we exclude other people from hiring our services on that date.
Following that, we will have a meeting with you (or ‘phone and email contact) to discuss the initial details of your special occasion. We offer free site visits to venues that we have not catered at before, in order to advise you on what kitchen facilities you will require to service your chosen menu.
We do require payment of 20% of the estimated total of your function 8 weeks out from your date.
Final numbers will need to be confirmed 14 days prior to the function. At this time, the invoice is fully payable. Following that, numbers can increase but not decrease.
We do like to have another meeting with you around 2-4 weeks prior to the function to discuss the final details. However, from the time you pay your deposit until the day of the function, we are always available by ‘phone or email (and in person!) to discuss aspects of your Catering.
What happens if the function is cancelled?
A copy of our terms and conditions will be emailed/mailed to you when you are ready to pay your deposit. This contains all information and policies regarding instalments, final payments and cancellations.
How do I pay?
Most methods accepted including cheque, cash, internet transfer, credit card (2% fee).